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FAQ's

How do i place my order?

Online order:

Simply select from the given package and click on 'Order Now'. Fill in the small form and pay via credit card through available payment methods.

Place your order to the consultant:

You can also contact our design consultant through live chat or calling our hotline anytime. The consultant will help you select the appropriate package for you and will also help you in making payments. Once you have made the payment Design Shark starts working on developing your designs.

How do i contact Design Shark for further details and inquiries?

For further details and inquiries you can contact our customer support services are available 24x7. If you have already placed an order a separate account is created for every customer. Each customer is communicated through that account area and all the details and designs are also discussed in account area.

Who has the copyrights of the final designs?

Design Shark will provide complete ownership and copyrights to the customer for the designs when the product is delivered. Before the finalization of the project, the ownership and copyrights will be held by Design Shark.

Is the final work compatible in all environments?

Once the logo is finalized Design Shark will provide about 6-7 different formats of the design which includes high resolution vector formats, editable formats and print ready formats. • .adobe illustrator (vector-format) • .eps (vector format) • .psd (Photoshop-file) • .gif • .jpg • .tiff • .png For web development and designs, we check the website before delivery on all of the following platforms and guarantee the compatibility on following platforms: • Internet Explorer (8 and above) • Mozilla FireFox • Google Chrome • Safari

How is the final design delivered to the customer and how the copyrights are transferred?

The final designs are also uploaded in customer's account area from where the designs can easily be downloaded. Furthermore, Design Shark can also email the final designs to the customers if required. Signed copyright transfer documents are also given to the customers only after completion of designs and customer is 100% satisfied.

Can I submit my own ideas for my logo?

Yes. You are welcome to send in your ideas and our team of designers will incorporate those in your logo. You can submit your ideas in your creative brief while placing the order.

What are the payment methods?

Customers can pay via any of the following methods:
  • Credit Cards
  • PayPal
  • Wire Transfer
  • Bank Cheques

How long does it take to get initial concepts?

Once you have placed an order Design Shark starts working on your idea and it takes between 24 to 48 hours to get ready the initial concepts. In case of urgency you can go with the rush delivery option for quicker turn-around time of 24 hours. The initial concepts are uploaded in customer's account area.

What if I don't like any of the initial logo concepts?

You have the option to either request a revision or a refund. Read our refund policy and money back guarantee section for details. Customer can ask for unlimited revisions until he is 100% satisfied, but once a revision has been ordered, the refund policy doesn't stand. Furthermore, customer can also upgrade the package for additional new concepts.

How does Design Shark carry out the process?

Design Shark has a simple and efficient design process. All the placed orders are carried out through our standard design process.

Can you redo / improve my existing company logo?

Yeah! We have a separate redesign package for customers. When you show us your current logo Design Shark's creative director analyzes it according to your need and totally revamps the old design after making improvements in that.

How many changes to the logo can I make?

We aim to keep our customers satisfied and we will make changes/revisions until and unless you are agreed and satisfied with your logo design.

How will the final files of my logo design be delivered?

Your final file formats will be delivered to you via email and will also be available for download from your 'My Account' area on our website.

Call now: 0390057413
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