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Refund Policy

100% satisfaction or 100% money back!

We at Design Shark always strive to come up to your expectations – and many a time, we transcend the expectations of our customers. We put 100% of our skills with 100% of creativity to come up with the ideas which would strike the industry and leave its mark for the years to come.

Our intent is always to create a product of exceptional value.

However, if you see something different in our designs, you have the option to either request a revision or a refund. We offer an unlimited number of revisions in logo designs until you are 100% satisfied; however, once a revision order has been placed, the refund policy is considered non-applicable on that particular order.

Furthermore, you will always have an option to upgrade the package for additional new concepts.

a. Other terms applied, you can request a refund within 30 days of the order placement. b. In case of unsatisfactory designs, you can claim your refund via three modes
  i. Call us now # +61-390-057-062
  ii. Live Chat
  iii. Email us on any official ID

c. If your project moves on to the second phase of the process, you will no longer be entitled to a refund. You may request a refund by completing the Refund Request form, which will be provided to you upon request. Upon timely receipt of the request, Design Shark will refund the total payment made by you, deducting a processing fee of 10% of the total package charges. The amount will be credited back to you in the next 5-7 business days.

d. There are no refunds for any quick service charges, e.g. any package availed with 24-hour design services will be non-refundable.
e. We will not entertain or refund any orders if the client stays non-responsive for 45 days but the client can send us an email to hold the project if there is some personal issue. Also if the client is non-responsive for more than 60 days then the client has to pay an extra caution fee for re-initiating the project.
f. In case the client wants to forfeit the website portion (where applicable) of the package after 30 days, the refund policy will not be applicable; though we can hold the project in such a case and the client can come later and get the project started again.
g. Furthermore, Design Shark shall forfeit the right to a refund outlined above if the customer requests additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. Design Shark shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from Design Shark .
h. Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related responses. Additionally, you acknowledge that you will have no right (expressed or implied) to use any response or other work product, content, or media, nor will you have any ownership interest in or to the same.
i. In case of finalizing one part of the order the customer will not be eligible for a refund for the remaining package.
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